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Picture this: After a busy week, you’re at your kid’s soccer game on a sunny Saturday. Your phone blows up: website’s down. Is it a network issue? Operating system? Platform? Code error under load? Or maybe a hack? All you know for sure is your Saturday’s blown up as well. 

We suggest a different solution: Let Culture Foundry handle it. Saturdays. Weekdays. Overnights. Holidays. We monitor your site, field the support incident when it happens, work to resolve it, then update you with what happened: the issue, the core cause, and the suggested preventative follow up items. 

Most agencies don’t offer 24/7 support (scan their websites for the word “support” and you’ll find it scarce) because of the level of investment, commitment and around-the-clock responsiveness it requires. At Culture Foundry, we think support is essential to our belief in client partnerships, and we include either Professional (24/7) or Core (next business day) support with all our managed hosting programs.

Professional Support (24/7)

Ideal for:

  • Clients for whom site downtime is a critical need-to-address-now problem, no matter the hour

Details:

  • 24/7 site monitoring
  • For critical issues (defined as site downtime or loss of previously client-defined critical functionality), Culture Foundry will respond within 2 hours, 24/7, 365 days a year
  • Note that we cannot warrant specific resolution times, as the nature of the source issue may vary widely

How to access it:

  • Automatically through Culture Foundry monitoring
  • Culture Foundry support email monitored 24/7
  • Culture Foundry support phone number monitored 24/7
  • Details

How to get it:

  • Included in our Professional and Custom managed hosting and support plans for our clients
  • Contact Us

Core Support

Ideal for:

  • Clients on a more limited budget
  • Clients for whom some downtime is not ideal, but is manageable

Details:

  • For critical issues (defined as site downtime or loss of previously client-defined critical functionality), Culture Foundry will respond within 1 business day
  • No monitoring included (issues are client reported)
  • Note that we cannot warrant specific resolution times, as the nature of the source issue may vary widely

How to access it:

  • Contact us thorough our core clients email or our main number
  • Details

How to get it:

  • Included in our Core managed hosting and support plans for our clients
  • Contact Us

Culture Foundry support: a massive advantage

Whether it’s the peace of mind when all’s quiet, or the security of having a digital agency that has your back when the unexpected happens, Culture Foundry support is a key part of the digital difference for our client partners. To get this massive advantage for your organization, contact us.

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