Get Support In keeping with Culture Foundry’s total accountability approach, we offer our clients 24/7 monitoring and support in case of critical website or web application issues. In many cases, we’re able to detect, diagnose, and address any critical site issues before they impact the site or the client. Current clients If you have a Performance or Enterprise hosting and updates program with Culture Foundry: For critical issues (defined as site downtime or loss of previously client-defined critical functionality), we will respond within 2 hours, 24 hours a day / 7 days a week. To contact our team in case of critical issues: Email the 24/7 support email address (provided on enrollment) For non-critical / non-emergency issues: Contact your Project Manager or Account Manager If you don’t have one, contact us at hello@culturefoundry.com or call our main line at +1-206-487-3330 If you have a Basic hosting and updates program with Culture Foundry: For any issues (critical or non-critical), we will respond within 1 business day.* Email your Project Manager, Account Manager, or hello@culturefoundry.com Or call our main line at +1-206-487-3330 *Note: The following U.S. holidays are not considered business days under the Basic plan: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Juneteenth, Memorial Day, 4th of July, Labor Day, Thanksgiving Break (Thursday and Friday), Holiday Break (2 weeks encompassing Christmas and New Years holidays) New clients Explore the value of our support programs. Talk with our team today. We work with clients at all stages of their website journey. Whether you are already actively evolving your design, content and technology, or need to start that process anew in the wake of a triggering incident, we can add the support you need. Our support programs come packaged with: Our Basic, Performance and Enterprise hosting and update programs Culture Foundry ongoing support packages that ensure that your site stays technically and strategically on track – and far less likely to experience an incident as a result To learn more about the components of our support programs, see the following resources: Culture Foundry Cultivate blog Support 2.0: Five Key Components from Overhauling our 24/7 Support Program Culture Foundry capabilities 24-7 Support Hosting DevOps Your technology partner should have your back when it matters most. We will. When you’re ready to expand your brand and do so with a team dedicated to your cause, drop us a line. We’d love to help get you where you want to go!