Culture Foundry offers two levels of support for our clients. If you’re not sure which level of support you have, please contact your Culture Foundry Account Manager. For more details about Culture Foundry support, see our support programs page.
For Professional Service Level clients (24/7 support)
For critical issues (defined as site downtime or loss of previously client-defined critical functionality), we will respond within 2 hours, 24 hours a day / 7 days a week.
How to contact our support team in case of critical issues:
- Email the 24/7 support email address (provided on enrollment)
- Call the 24/7 support number (provided on enrollment)
For non-critical / non-emergency issues:
- Contact your Project Manager or Account Manager
- If you don’t have one, contact us at email@example.com or call our main line at +1-206-487-3330
For Core Service Level clients
For any issues (critical or non-critical), we will respond within 1 business day:
- Email your Project Manager, Account Manager, or firstname.lastname@example.org
- Or call our main line at +1-206-487-3330
Note: The following U.S. holidays are not considered business days under the Core plan: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Holiday (Thursday and Friday), Christmas Holiday (Dec 24th, 25th, 26th) and New Year’s Eve.