Culture Foundry offers two levels of support for our clients. If you’re not sure which level of support you have, please contact your Culture Foundry Engagement Manager. For more details about Culture Foundry support, see our support programs page.
For Professional Service Level clients (24/7 support)
For critical issues (defined as site downtime or loss of previously client-defined critical functionality), we will respond within 2 hours, 24 hours a day / 7 days a week.
How to contact our support team in case of critical issues:
- Email email@example.com (and cc your Engagement Manager)
- Call our support line at +1-850-900-2959
For non-critical / non-emergency issues:
- Contact your Engagement Manager
- If you don’t have one, contact us at firstname.lastname@example.org or call our main line at +1-206-487-3330
For Core Service Level clients
For any issues (critical or non-critical), we will respond within 1 business day:
- Email email@example.com
- Or call our main line at +1-206-487-3330
Note: The following U.S. holidays are not considered business days under the Core plan: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Holiday (Thursday and Friday), Christmas Holiday (Dec 24th, 25th, 26th) and New Year’s Eve.