What would you say…you do here?
The engagement manager (EM) is a key role at Culture Foundry. I’m going to discuss the role, but wanted to mention two key caveats:
- I am not an engagement manager, so I don’t know everything that they do.
- The role definition is being refined slightly in the next few months.
- Is the client happy?
- Are client needs satisfied without impacting other clients?
- Is the client engagement profitable?
(Client needs can be satisfied in many ways, but a primary one is to use developer time. See more on our dev process.)
The EM role is a tough one because you work at many different types of tasks. Writing requirements for a piece of work is different than creating an SOW, which is different than discussing a strategic roadmap. Client interaction is also a large part of the job, but that’s not something I have much insight into. That’s by design. While developers definitely have to be comfortable talking to clients, the goal is to have the EM be the single authoritative point of contact for the client. When all communication is running through one person there’s less chance of crossed wires.
If I can persuade any of the EMs to write up their own experiences (in their spare time!) you’ll see it on the blog, but I hope this has given a glimpse into the life of a Culture Foundry EM.
Culture Foundry is a next-level digital agency that helps you thrive in digital. We build, evolve and support websites and applications for clients who are graduating to the next level of complexity in their digital ventures. Our uncommon strengths are headless CMS architectures, design systems and 24/7 support. If you're not thriving in digital, you can be: Contact us to learn more.
(Psst! We also happen to be a great place to work.)