At Culture Foundry, we view each website as a living thing. Regular proactive care is essential to ensure your site will thrive for the long term. Post lauch, we offer several programs to help keep your site hosted, updated, secure, performant and SEO-optimized. For any support inquiries, check out our support page here.
Basic Service Level
We offer site hosting on a high-performance, high-reliability, cloud-based environment robust enough to stand up to intense traffic spikes and load events. Security and platform updates will be performed separately at our hourly rates as required. Our basic service level includes a response time of 1 business day for critical issues.
Professional Service Level
Our professional service level adds proactive management of security and platform updates for your site, as well as continuous monitoring and daily site backups. Our professional service level includes expedited response time for critical issues (2 hours during business hours; 6 hours all other times) and 3 hours per month for incident response if required.
To ensure priority availability for issue resolution, content, design and feature requests, we recommend a monthly site management retainer. Our minimum commitment level is a retainer of 10 hours per month. Lacking a site retainer agreement, we will be available for site management requests on an hourly time-and-materials, as-available basis.
SEO optimization program
While your site will launch with SEO best practices in place, our monthly SEO optimization program is the next step, targeting specific keyword phrases, auditing search engines to establish baseline results positioning, prioritizing monthly SEO optimization activities to improve that positioning, then auditing results and adjusting priorities and activities as necessary. Search engine algorithms are always changing, meaning your site needs to change with them to maintain top positions in the rankings. More information about our SEO optimization program can be found here.
Our custom analytics program starts with the question, “For this site, how do we define success?” Using available platforms such as Google Analytics combined with custom tracking, we’ll create analytics reporting that shows progress against baselines for the metrics that matter most, then review the results on a monthly basis to gauge progress and evaluate priorities.